Terms & Conditions Majuwin — Malaysia Platform User Agreement

1 Acceptance of Terms & Conditions

These Terms and Conditions ("Terms") govern your use of the Majuwin online betting platform, accessible via majuwin.bet and any associated mobile applications. These Terms constitute a legally binding contract between you as the user and Majuwin as the service provider.

By performing any of the following actions — browsing the website, registering an account, making a deposit, placing a bet, or using any feature of the platform — you are deemed to have fully and unconditionally accepted these Terms.

If you disagree with any part of these Terms, you must immediately stop using the Majuwin platform and refrain from registering or accessing our services.

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2 Member Eligibility

To register and use Majuwin's services, you must meet all of the following eligibility requirements:

• At least 18 years on the date of registration and on all subsequent dates of platform use.
• Resident in or physically located within a territory where online gambling is not specifically prohibited by local law.
• Not currently enrolled in a self-exclusion programme from any gambling platform.
• Having full legal capacity to enter into a binding contractual agreement.
• Registering an account in your own personal capacity and not on behalf of any third party.

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3 Registration & Account Management

Each individual is permitted to register and maintain only one account only on the Majuwin platform. Holding multiple accounts is a serious violation of these Terms.

3.1 Registration Information

During registration, you are required to provide accurate, complete, and up-to-date information, including:

• Full name as stated on your Malaysian identity card (MyKad)
• Accurate date of birth
• An active and reachable Malaysian phone number
• A valid and active email address
• A valid Malaysian bank account number or e-wallet for withdrawal purposes

3.2 Identity Verification (KYC)

Majuwin may require you to submit identity verification documents at any time, particularly before your first withdrawal is processed or when suspicious activity is detected. Documents that may be requested include a copy of your MyKad, bank statement, or recent proof of address. Failure to provide the requested documents within the specified timeframe may result in a temporary suspension of your account.

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4 Deposits & Payment Methods

Majuwin accepts deposits via legitimate and recognised Malaysian payment methods. All deposits must be made by the registered account holder only — third-party deposits are strictly not permitted.

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5 Withdrawals

Majuwin is committed to processing all valid withdrawals in the shortest possible time. However, the following conditions must be met before a withdrawal is processed:

• Identity verification (KYC) must be completed before the first withdrawal is processed.
• Minimum withdrawal is RM50 per transaction.
• Withdrawals must be made to the same account or e-wallet used for your deposit (unless otherwise agreed in writing by Majuwin).
• If a bonus has not yet met its rollover requirement, the bonus amount cannot be withdrawn until the rollover condition is fulfilled.
• Majuwin reserves the right to delay withdrawals by up to 5 business days to conduct security checks on transactions deemed unusual.

5.1 Withdrawal Processing Time

Standard withdrawals are processed within 10 to 30 minutes of approval. For VIP accounts, processing time is under 10 minutes. Withdrawals requiring additional review may take up to 24 hours.

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6 Bonuses, Promotions & Special Offers

All bonuses and promotions offered by Majuwin are subject to the specific terms stated alongside each offer. The general terms applicable to all bonuses are as follows:

• Welcome bonuses and deposit bonuses are subject to the rollover requirements stated on the relevant promotions page.
• Each member is entitled to claim each bonus once only (except recurring bonuses such as weekly cashback).
• Bets placed using bonuses do not count towards rollover requirements if they are considered low-risk wagers (e.g., bets placed at odds below 1.50).
• Majuwin reserves the right to cancel any bonus at any time if there is evidence of abuse or fraudulent activity.
• Bonuses cannot be transferred between accounts or redeemed directly for cash.

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7 Betting Rules

7.1 General

All bets placed on the Majuwin platform are final once confirmed by the system. You are solely responsible for ensuring the accuracy of your bet details before confirming them. Requests to cancel confirmed bets will not be entertained unless a technical error on Majuwin's part is clearly proven.

7.2 Void Bets

Majuwin reserves the right to void and refund any bet deemed invalid, including bets placed on odds published erroneously due to a technical error, or bets placed after an event has already started (in the case of non-live betting).

7.3 Betting Limits

Each market has its own minimum and maximum bet limits. These limits may vary depending on the event, season, and current company policy. Majuwin reserves the right to adjust betting limits at any time without prior notice.

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8 Responsible Gambling

Majuwin takes seriously our responsibility to ensure the platform does not contribute to problem gambling among our users. We provide a range of self-management tools accessible to all members at any time:

• Daily/Weekly/Monthly Deposit Limits: Set a limit on how much you can deposit within a given period.
• Loss Limit: Set a maximum loss limit you are comfortable with over a defined period.
• Session Time Limit: Limit the amount of time you can log in to your account each day.
• Temporary Break: Suspend access to your account for a set period (24 hours to 6 months).
• Permanent Self-Exclusion: Permanently close your account if you feel that gambling has become a problem in your life.

For more information on responsible gambling, please visit our Responsible Gambling us.

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9 Account Security & Password

You are solely responsible for maintaining the confidentiality of your Majuwin account login information. This includes your username, password, and any two-factor authentication (2FA) codes.

• Do not share your login credentials with anyone, including family members or friends.
• Use a strong password combining uppercase letters, lowercase letters, numbers, and symbols.
• Do not save your password on any device shared with others.
• Log out of your account after each session, especially on shared devices.
• Contact Majuwin immediately if you suspect your account has been accessed without authorisation.

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10 Prohibited Activities

The following activities are strictly prohibited on the Majuwin platform and may result in immediate account termination and/or legal action:

• Money laundering or any other illegal financial activity.
• Owning or using multiple accounts to obtain bonuses or circumvent betting limits.
• Using automated software or systems (bots) to place bets or circumvent security measures.
• Bonus or promotion abuse, including deliberate bonus arbitrage strategies.
• Any form of fraud, manipulation, or dishonest conduct that compromises the integrity of the platform.
• Providing false information or using another person's identity during registration or the KYC process.
• Any attempt to hack or attack the Majuwin platform's security systems.

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11 Account Termination & Suspension

Majuwin reserves the right to suspend or terminate any member's account at any time if:

• The member violates any part of these Terms and Conditions.
• There is evidence or reasonable suspicion of fraud, money laundering, or other illegal activity.
• Member provided false information during registration or the KYC process.
• Member fails to complete the KYC request within the specified timeframe.
• Upon request by the relevant authorities.

When an account is terminated due to a breach of these Terms, any remaining balance — including winnings derived from bonuses — may be forfeited by Majuwin. Where termination is requested by the member and no violation has occurred, any legitimate balance will be returned upon completion of the review process.

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12 Limitation of Liability & Disclaimer

Majuwin shall not be held liable for any losses or damages arising from:

• Service disruptions due to scheduled or unplanned system maintenance.
• Failure or delays in third-party payment systems.
• Losses resulting from betting errors made by the member.
• Unauthorised access to your account resulting from your own negligence in safeguarding your login credentials.
• Losses arising from reliance on information on the platform that may not be accurate at any given time.

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13 Changes to Terms & Conditions

Majuwin reserves the right to amend, add to, or remove any part of these Terms and Conditions at any time. Members will be notified of any material changes via:

• In-platform notifications upon login
• Email to the member's registered address
• Announcements on the majuwin.bet homepage

Your continued use of the Majuwin platform following notification of any changes constitutes your acceptance of the updated Terms. It is your responsibility to review this Terms and Conditions page periodically to stay informed of the latest applicable terms.

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14 Contact Information & Complaints

If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of Majuwin's services, please contact our support team via:

• Live Chat: Available 24/7 via the chat icon at the bottom right corner of the platform.
• Email: support@majuwin.bet — response within 2 hours.
• Telegram: Contact Majuwin's official support channel — response within 15 minutes.

Majuwin is committed to resolving all complaints within a reasonable timeframe. All complaints will be recorded and handled in accordance with our official complaints procedure. If you are not satisfied with the resolution provided, you may escalate your complaint to the relevant regulatory body.