At Majuwin, your privacy is more than a legal formality — it is a core value that shapes every technology and operational decision we make. Learn how we collect, use, and protect your personal information as a member of our platform.
We believe you deserve to know exactly what happens to your data — no confusing technical jargon
We only collect data that is strictly necessary for platform operations — name, email, phone number, payment information, and usage data. Nothing more.
All data is stored with AES-256 encryption and transmitted via SSL/TLS. Our infrastructure is regularly audited by certified independent security firms.
You may request a copy of your data, correct inaccurate information, or request deletion at any time through our support channels.
Majuwin has never and will never sell our members' personal data to any third party for commercial purposes. Your data is not our product.
We are upfront about why data is collected, how long it is retained, and who it is shared with. There are no hidden surprises in our privacy policy.
Majuwin's privacy policy complies with the Personal Data Protection Act 2010 (PDPA) of Malaysia and applicable international data protection standards.
Important Note: This Privacy Policy describes the data collection and processing practices of Majuwin ("We", "Platform") in relation to all users and members of the majuwin.bet platform. By using Majuwin's services, you acknowledge that you have read and understood this Privacy Policy. Please contact us if there is any part you do not understand before continuing to use the platform.
Majuwin takes seriously our responsibility to protect the privacy of every individual who interacts with our platform. This Privacy Policy has been carefully drafted to ensure that you — whether a member or a visitor — always know and understand how your personal information is handled.
This Policy applies to all data collected through the majuwin.bet website, the Majuwin mobile app (where available), email communications, and our customer support channels. It also covers data collected through third-party integrations we use to operate the platform.
We comply with Malaysia's Personal Data Protection Act 2010 (PDPA), which governs how organisations collect, process, and store users' personal data. We also align our practices with leading international data protection standards.
Majuwin collects various types of data depending on how you interact with our platform. Our guiding principle is data minimisation — we only collect what is genuinely necessary to deliver the best possible service to you.
| Data Category | Example | Primary Purpose | Mandatory? |
|---|---|---|---|
| Identity | Name, date of birth, MyKad | Identity verification, KYC | Yes |
| Contact | Email, phone number | Communications, account security | Yes |
| Financial | Malaysian bank accounts & e-wallets | Processing deposits & withdrawals | Yes |
| Technical | IP, device, browser | Security, fraud detection | Automatic |
| Transactions | Deposit history, betting records | Compliance, customer support | Automatic |
| Usage | Clicks, pages visited | Platform improvements | Automatic |
Majuwin uses your data only for legitimate, clearly stated purposes. The following are the primary purposes for which we process your data:
Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, Majuwin processes your data on one or more of the following legal bases:
Majuwin does not sell, rent, or trade our members' personal data. However, we may share data in the following limited circumstances:
We work with carefully selected third-party service providers to handle specific operations. They may only use your data in accordance with our explicit instructions and may not use it for any other purpose:
We may disclose your data to the relevant authorities when required by law, court order, or valid legal process, or when we believe disclosure is necessary to prevent crime or protect public safety.
Majuwin has never and will never share your data with third-party advertising companies for direct marketing purposes without your explicit consent. If you receive marketing communications you are not interested in, you may unsubscribe at any time via the "unsubscribe" link in the relevant email.
Majuwin implements comprehensive technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or improper disclosure.
Although we implement comprehensive security measures, no system can be guaranteed 100% secure. If you suspect a security breach involving your account, please contact Majuwin's support team immediately.
Majuwin does not retain your personal data longer than necessary for the purposes stated in this policy or as required by applicable law.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active Account Data | For the duration of active account | Service operations |
| Data After Account Closure | Up to 7 years | AML/KYC legal compliance |
| Financial Transaction Records | 7 years | Tax reporting & compliance requirements |
| Security Logs | 2 years | Fraud detection & forensics |
| Customer Support Records | 3 years | Dispute resolution |
| Marketing Data (with consent) | Until consent is withdrawn | Promotional communications |
Under Malaysia's PDPA and the data protection principles we uphold, you have the following rights regarding the personal data we hold about you:
You may request a copy of all personal data we hold about you at any time.
You may request correction of any inaccurate or incomplete data within 30 days.
You may request the deletion of your data, subject to any applicable statutory retention obligations.
You may object to the processing of your data for direct marketing purposes at any time.
You may request your data in a machine-readable format for transfer to another service.
You may withdraw your consent to data processing at any time without affecting any processing that took place prior to withdrawal.
To exercise any of the above rights, please contact us at privacy@majuwin.bet or via the platform's live chat. We will respond within 30 days of receiving your request.
Majuwin uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device by your web browser when you visit our website.
You can manage cookie settings through your web browser preferences. However, disabling essential cookies may affect the functionality of the Majuwin platform.
The Majuwin platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18.
If you are a parent or guardian who believes your child under the age of 18 has registered an account on the Majuwin platform, please contact us immediately at privacy@majuwin.bet. We will investigate and delete the account along with all associated data promptly upon verification.
To operate our platform, some of your data may be processed or stored outside Malaysia by third-party service providers we engage. When this occurs, we ensure equivalent protection to that provided in Malaysia through:
Majuwin may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. When we make material changes, we will:
Continued use of the Majuwin platform after changes take effect will be considered your acceptance of the updated policy. We encourage you to review this page periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact our Data Protection Officer (DPO):
We are committed to responding to all privacy-related enquiries within 30 working days of the date of receipt. For cases requiring further investigation, we will keep you informed of the progress within the same timeframe.
Right to Lodge a Complaint: If you are dissatisfied with how Majuwin handles your data and we fail to resolve your concerns within a reasonable time, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) or the relevant data protection authority in your jurisdiction.
With Majuwin, you're playing on a platform that takes your data protection seriously. Register today and enjoy a secure betting experience with complete peace of mind.